Up until the design mock-up has been approved, we may be able to provide a refund. Please keep in mind that the refund amount may be less any charges for design time already invested prior to mock-up approval.

Once your order is placed you will receive an invoice for either a deposit amount or total balance (50% deposit for orders over $1000.00 or total balance for order under $1000.00). For custom products, the design process begins once payment is received and a mock-up will be sent within 5 days unless otherwise advised.

For all standard products, your project is placed in the fabrication queue as soon as payment is received. Custom products move into fabrication once your mock-up is approved and from this point onward no adjustments can be made to your design.

Our standard lead time is 3-4 weeks unless otherwise stated at the time of ordering.

Payment of the final balance is required (if applicable) before we book your item for shipping. You will receive tracking updates via email or phone.

Yes, once a deposit has been received, we will send through a computed generated design of your project for your approval.

Local deliveries are notified before dispatch to confirm a suitable delivery time slot. Rural and interstate deliveries are dispatched using Big Post. A Consignment note is supplied for Track & Trace on our courier’s website. It is Big Post’s procedure to send an SMS to the receiver confirming delivery.

Please ensure when taking delivery to check the packaging has not been damaged in transit, if damaged, do not take delivery and return the package with the driver. If the driver won’t take the package, write damaged and don’t sign. Ironbark Metal Design must be notified of damages as a result of shipping within 24hrs. You must not accept goods damaged in transit.

Our letterboxes come complete with a metal fixing plate to secure it into a concrete/paver slab, this has 4 holes in each corner that enable you to dynabolt down into your concrete base. There is a circular cut out in the centre of the plate for any necessary wiring for lighting, it is big enough to pass a flood light through if desired. There are a further 4 rivet nuts (2 on two sides) of the plate that are bolted the letterbox to, this is where you can unbolt for maintenance purposes.

For those who live locally to Wollongong NSW, we offer a free pick-up option direct from our workshop. Otherwise, choosing to have your goods delivered to the closest depot as opposed to directly to your home can save substantially on shipping costs.

For those who own their own business, it is sometimes cheaper to have your product delivered to a commercial address.

PLEASE NOTE: If on a pallet, unloading facilities (ie: a forklift) must also be available at the business address. Please feel free to contact us for a shipping quote to your business.

For more info on shipping please visit our shipping & returns page.